Landlord Training: Tenant Orientation

On May 28, TGNCDC & North Newstead hosted a Landlord training on Tenant Orientation, at O’Fallon Park YMCA.  We heard from Diana Williams of North Newstead Association and Kristan Nickels of Tower Grove Neighborhoods CDC, who both manage the rental portfolios at the respective community development agencies.  We learned best practices for Tenant Orientation, including: Advertising the unit; Email and phone interviews; Showing the property; Tenant screening; Lease signing; Rules of Conduct; Payment procedures; Renters’ Insurance; Lead Disclosure; Benchmarking energy use, Maintenance Requests, What is and is not an emergency maintenance issue; Building / Unit orientation; Reporting rent payments to build tenant credit through MoCaFi; and Move out procedures.  There was lively discussion and sharing of experiences by the audience and panel members.

The 2019 Landlord Training is a Northside-Southside Collaboration between North Newstead Association and Tower Grove Neighborhoods CDC. This FREE training is open to all landlords, property managers, developers, and interested parties. The facilities where we host the Landlord Trainings are ADA compliant. If you need special accommodations, please contact

This activity is funded by a HUD Community Development Block Grant via the St. Louis Community Development Administration and coordinated by Tower Grove Neighborhoods CDC and North Newstead Association.

Ella Gross